秘书工作中的六大难事
<section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 0em; text-align: center;"><strong style="max-width: 100%; box-sizing: border-box;">文|胡利民 崔美荣</strong></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">秘书在工作中常会遇到一些难度较大、极具挑战性的任务，需要根据实际情况积极应对。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="margin-top: 10px; margin-bottom: 10px; max-width: 100%; box-sizing: border-box; text-align: center;"><section class="" style="max-width: 100%; box-sizing: border-box; display: inline-block;"><section class="" style="margin-right: -1.1em; padding: 2px 15px 2px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; border: 3px solid rgb(240, 104, 180);"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;">一、多头指挥，众口难调</p></section><section style="margin-top: -0.5em; padding-left: 0.4em; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; width: 2em; height: 1.5em; background-color: rgb(254, 255, 255);"><section style="margin-right: 0.4em; margin-left: auto; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-left-width: 3px; border-left-style: solid; border-left-color: rgb(240, 104, 180); border-bottom-width: 3px; border-bottom-style: solid; border-bottom-color: rgb(240, 104, 180);"></section><section style="margin-top: -3px; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-right-width: 3px; border-right-style: solid; border-right-color: rgb(240, 104, 180); border-top-width: 3px; border-top-style: solid; border-top-color: rgb(240, 104, 180);"></section></section></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">一般情况下，秘书受一位领导的直接指挥，但在某些具体事务上有可能同时受几位领导的指挥，如果几位领导意见不一致，秘书就会左右为难。在这种情况下，秘书要谨慎把握，既要严格遵守原则，又要注意灵活性与原则性的有机统一。虽然具体事务可能由几位领导负责，但一般由一位主要领导牵头并提出主导意见，其他分管领导如有意见，会与主要领导沟通。所以，秘书在接受工作任务时就要弄清该项工作由哪位领导审核、拍板，根据审核、拍板领导的指示开展工作。秘书的工作始终就是落实领导的指示，遇到问题应请示汇报，要让信息传递顺畅通达，而不能滞留在自己这里，更不能自作主张做任何决定。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="margin-top: 10px; margin-bottom: 10px; max-width: 100%; box-sizing: border-box; text-align: center;"><section class="" style="max-width: 100%; box-sizing: border-box; display: inline-block;"><section class="" style="margin-right: -1.1em; padding: 2px 15px 2px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; border: 3px solid rgb(240, 104, 180);"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 0em;">二、时间紧急，疲于奔命</p></section><section style="margin-top: -0.5em; padding-left: 0.4em; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; width: 2em; height: 1.5em; background-color: rgb(254, 255, 255);"><section style="margin-right: 0.4em; margin-left: auto; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-left-width: 3px; border-left-style: solid; border-left-color: rgb(240, 104, 180); border-bottom-width: 3px; border-bottom-style: solid; border-bottom-color: rgb(240, 104, 180);"></section><section style="margin-top: -3px; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-right-width: 3px; border-right-style: solid; border-right-color: rgb(240, 104, 180); border-top-width: 3px; border-top-style: solid; border-top-color: rgb(240, 104, 180);"></section></section></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">办文、办会、办事都是实实在在的工作，秘书要给自己和有关方面落实或安排相关工作留出必要的时间。比如组织会议，从预订会议室，到制发通知，到起草相关材料，都需要时间。对于部分重要会议，还需在会前召开若干次小型筹备会，主要是为了对重要会议文件和重点讨论事项进行充分酝酿，以保证会议目的的实现。其中，准备会议文件将耗费大量时间，涉及熟悉会议主题、收集材料、起草初稿、修改润色、送审把关、审核定稿等诸多环节，如果没有足够的时间，秘书就会焦头烂额、疲于奔命。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="margin-top: 10px; margin-bottom: 10px; max-width: 100%; box-sizing: border-box; text-align: center;"><section class="" style="max-width: 100%; box-sizing: border-box; display: inline-block;"><section class="" style="margin-right: -1.1em; padding: 2px 15px 2px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; border: 3px solid rgb(240, 104, 180);"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 0em;">三、工作变化，急学现用</p></section><section style="margin-top: -0.5em; padding-left: 0.4em; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; width: 2em; height: 1.5em; background-color: rgb(254, 255, 255);"><section style="margin-right: 0.4em; margin-left: auto; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-left-width: 3px; border-left-style: solid; border-left-color: rgb(240, 104, 180); border-bottom-width: 3px; border-bottom-style: solid; border-bottom-color: rgb(240, 104, 180);"></section><section style="margin-top: -3px; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-right-width: 3px; border-right-style: solid; border-right-color: rgb(240, 104, 180); border-top-width: 3px; border-top-style: solid; border-top-color: rgb(240, 104, 180);"></section></section></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">秘书工作涉及面广，工作内容变化较快，每次接受全新的工作任务，就要学习新的知识。所以，秘书既要熟悉本单位的主要业务，掌握各类新政策、业界新动态，又要紧跟领导节奏适时更新和调整自己的业务知识，还要熟悉联系部门的重点业务。秘书要想做事得心应手，获得领导赏识和同事尊重，就得主动学习，努力掌握新知识、熟悉新工作、适应新变化，使自己少讲外行话，少做外行事。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="margin-top: 10px; margin-bottom: 10px; max-width: 100%; box-sizing: border-box; text-align: center;"><section class="" style="max-width: 100%; box-sizing: border-box; display: inline-block;"><section class="" style="margin-right: -1.1em; padding: 2px 15px 2px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; border: 3px solid rgb(240, 104, 180);"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 0em;">四、情况变化，难避差错</p></section><section style="margin-top: -0.5em; padding-left: 0.4em; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; width: 2em; height: 1.5em; background-color: rgb(254, 255, 255);"><section style="margin-right: 0.4em; margin-left: auto; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-left-width: 3px; border-left-style: solid; border-left-color: rgb(240, 104, 180); border-bottom-width: 3px; border-bottom-style: solid; border-bottom-color: rgb(240, 104, 180);"></section><section style="margin-top: -3px; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-right-width: 3px; border-right-style: solid; border-right-color: rgb(240, 104, 180); border-top-width: 3px; border-top-style: solid; border-top-color: rgb(240, 104, 180);"></section></section></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">秘书在工作中经常面临各种不确定因素，需要灵活应对和妥善处理。比较典型的要数考察活动、重大经贸活动中的日程安排问题。比如党政代表团或企业高层的考察活动，通常包含考察、洽谈、会议等一系列内容，其中涉及双方领导的日程安排需要来来回回多次协调。又比如重大经贸活动中的日程安排，参加活动的重要领导如果定不下来，活动安排就难以事先拟订，因此需要预备几套方案。面对各种不确定因素，秘书只有稳定心态，冷静对待，才能进退自如、有条不紊。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="margin-top: 10px; margin-bottom: 10px; max-width: 100%; box-sizing: border-box; text-align: center;"><section class="" style="max-width: 100%; box-sizing: border-box; display: inline-block;"><section class="" style="margin-right: -1.1em; padding: 2px 15px 2px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; border: 3px solid rgb(240, 104, 180);"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 0em;">五、意见不明，揣摩费脑</p></section><section style="margin-top: -0.5em; padding-left: 0.4em; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; width: 2em; height: 1.5em; background-color: rgb(254, 255, 255);"><section style="margin-right: 0.4em; margin-left: auto; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-left-width: 3px; border-left-style: solid; border-left-color: rgb(240, 104, 180); border-bottom-width: 3px; border-bottom-style: solid; border-bottom-color: rgb(240, 104, 180);"></section><section style="margin-top: -3px; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-right-width: 3px; border-right-style: solid; border-right-color: rgb(240, 104, 180); border-top-width: 3px; border-top-style: solid; border-top-color: rgb(240, 104, 180);"></section></section></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">秘书主要根据领导意见处理各种事务，如果所服务的领导习惯给出明确意见，秘书执行起来就不容易出错。比如材料起草工作，如果领导修改较多，秘书就容易把握材料重点，按照领导的修改意见进行完善。如果领导看完材料之后并不提出明确具体的修改意见，只说重点不够突出、内容空洞、尚需完善等模糊意见，秘书就只能自己揣摩，有时会事倍功半。所以，领导交代任务时，秘书一定要准确领会领导意图，尤其要明确时间、地点、材料、着装、人员等具体信息；如果信息不全，要主动询问，千万不能凭经验、靠感觉，否则必然差错连连、满船漏水。不管领导多么严厉，都要坚持问清楚领导意图，宁可因多问而挨批，也不因臆测而误事。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="margin-top: 10px; margin-bottom: 10px; max-width: 100%; box-sizing: border-box; text-align: center;"><section class="" style="max-width: 100%; box-sizing: border-box; display: inline-block;"><section class="" style="margin-right: -1.1em; padding: 2px 15px 2px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; border: 3px solid rgb(240, 104, 180);"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 0em;">六、头绪复杂，巨细不漏</p></section><section style="margin-top: -0.5em; padding-left: 0.4em; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: top; width: 2em; height: 1.5em; background-color: rgb(254, 255, 255);"><section style="margin-right: 0.4em; margin-left: auto; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-left-width: 3px; border-left-style: solid; border-left-color: rgb(240, 104, 180); border-bottom-width: 3px; border-bottom-style: solid; border-bottom-color: rgb(240, 104, 180);"></section><section style="margin-top: -3px; max-width: 100%; box-sizing: border-box; width: 0.7em; height: 0.7em; border-right-width: 3px; border-right-style: solid; border-right-color: rgb(240, 104, 180); border-top-width: 3px; border-top-style: solid; border-top-color: rgb(240, 104, 180);"></section></section></section></section></section><section class="" powered-by="xiumi.us" style="max-width: 100%; box-sizing: border-box; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px;"><section class="" style="max-width: 100%; box-sizing: border-box;"><section class="" style="padding-right: 10px; padding-left: 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8;"><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: justify;">秘书工作涉及方方面面事务。为了应对这些繁杂的事务，秘书要坚持实行“三个一”工作法，即一个记录本、一个事务簿、一周回顾梳理。一个记录本就是养成随身携带记录本的习惯，领导交代的工作都要记到本子上。俗话说，好记性比不过烂笔头。大事小事记到本子上，就不易忘记或遗漏，不管事情有多复杂，都能理出头绪和轻重缓急。一个事务簿就是把近期需要办理或关注的工作内容以条目的形式集中整理进事务簿，并经常更新，保证所有工作始终在掌握之中。一周回顾梳理就是每周把近期的工作梳理一下，看看完成了哪些，下周需要做什么。“三个一”工作法看起来琐碎，对秘书来说却非常重要，可以培养秘书独立思考和处理事务的能力。</p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em;"><br style="max-width: 100%; box-sizing: border-box;"></p><p style="max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-indent: 2em; text-align: right;">（本文刊于《秘书》2017年第9期）</p></section></section></section><p></p>
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