秘书如何正确对待领导批评
<p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"> 秘书在领导身边工作，任务重，要求高，工作做得不好挨批评也是少不了的。有位老秘书曾风趣地说：“我们做工作挨批评是常事，如果有一段时间不挨批评，那就是事实上的表扬。”受到批评固然让人难过，但受到批评的压力也是我们前行的动力，关键在于有没有用正确的态度去对待批评，是不是做到了“吃一堑长一智”。</p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;">听懂领导的“暗示性”批评</p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"> 正确对待批评的第一步，是听懂批评。当今社会，文明程度日渐加深，领导的管理方式往往也从“硬管理”逐渐转到“软管理”。因此，许多领导批评下属时，往往避免采用严厉训斥、无情指责的方式，而是采用比较和软的方式，即常常巧用暗示代替直言。有这么一个例子：秘书小王平时上班穿着比较华丽、讲究。一天，她穿得比平时朴素，她的领导就对她说：“你今天怎么穿得这么朴素？”这一句话让王秘书觉得，这是不是表扬呢？仔细一想，她悟出了领导这句话背后的批评：你平时上班穿得过于奢华了。从此以后，小王着装上就力求朴素大方。可见，对待领导“暗示性”的批评，秘书应该及时领悟，迅速领会领导话语背后的意思，自觉改正。同时理解领导采用这种委婉方式的良苦用心，积极配合领导，营造一种相互尊重、和谐融洽的人际关系，从而提高整个团队的合作精神。</p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;">对待批评“三不要”</p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"> 除了“暗示性”的批评，秘书也免不了因为工作出现失误、纰漏而被严厉批评。在这种情况下，要做到“三不要”：</p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; color: rgb(227, 108, 9); box-sizing: border-box !important;"> 一是不要企图遮掩，回避问题。</span></strong>一个人在工作中出现差错，这是难免的，但面对错误，不管大错还是小错，都不要想当然，不要刻意强调客观情况的影响，更不要故意遮掩自己的错误。面对领导批评，在虚心接受的同时，要注意向领导报告事情的整个经过和出现问题的原因，勇敢承担相应责任，同时认真听取领导指示并加以补救，以免事态扩大。切记“若要人不知，除非己莫为”的古训，千万不要想蒙混过关，意欲“大事化小，小事化了”。许多事情，私了往往难了，不光“化”不了，还可能越描越黑，甚至铸成大错。</p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; color: rgb(227, 108, 9); box-sizing: border-box !important;"> 二是不要自以为是，毫不在意。</span></strong>对待领导批评，应该抱着欢迎和虚心的态度。“知错能改，善莫大焉。”有些事往往自己办错了却毫不知情，还自以为办得很出色，其实并不是这么回事。被领导点出问题后，不应自以为是、不放心上，认为错误小，或者认为不是自己故意造成的错误，不把批评当回事。只有认真听进去意见，总结教训，才能改进工作，取得进步。正如人们常说的：“大批评大进步，小批评小进步，不批评不进步。”这句话道出了为何要接受批评的真谛，应该成为秘书的座右铭。</p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><span style="max-width: 100%; color: rgb(227, 108, 9); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"> 三是不要固执己见，概不认错。</strong></span>金无足赤，人无完人。一旦办事出错，挨了批评，不要固执己见，认为自己做得没错，而应马上采取措施补救和更正，亡羊补牢犹未为晚。说错话了，要赶快更正，不要含含糊糊；文件发错了，要赶快收回或立即通知，不能迟疑犹豫；事情办错了，要及时纠正，挽回损失，不能视而不见。有错就认，有错必改，有错就认真分析总结，这是做秘书的一个良好习惯。承认错误，往往能弥补问题；否认错误，往往会犯另一个错误，错上加错。</p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;">“长智”的关键在总结</p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"></p>**** Hidden Message *****<p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;">被误会了怎么办</p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"><br style="max-width: 100%; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 16px; line-height: 25.600000381469727px; box-sizing: border-box !important;"> 有时，领导的批评也有出错的情况。秘书因领导不了解情况而受到误会，从而遭到批评，虽然会感觉很冤枉，但此时一定要保持冷静，最好不要急于争辩、急于解释，而是等气氛稍微缓和一下再用适当的方式说清楚。有些情况下，事情也会不说自明。许多事例证明，在误会面前表现沉着冷静的秘书，误会消除后更能得到领导的信赖与赏识。领导批评秘书，根本的原因，一是对工作负责，二是关心秘书成长，希望秘书以后能够做得更好。秘书要从这些角度理解领导批评的用意，有则改之，无则加勉。<span style="max-width: 100%; color: rgb(255, 0, 0); box-sizing: border-box !important;">（</span><span style="max-width: 100%; color: rgb(255, 0, 0); box-sizing: border-box !important;">文章摘自《秘书工作》杂志2014年第2期，原题目为《如何正确对待领导批评》）</span><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; color: rgb(227, 108, 9); box-sizing: border-box !important;">（作者：钟国文，国家博物馆馆长办公室）</span></strong></p><p></p> 哎，当好领导秘书真是一门学问~
页:
[1]