做好办公厅（室）工作应处理好这四种关系
<p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"> 办事，是办公厅（室）工作人员的重要工作内容。每一件事都由不同的要素构成，每一次办事都会面对新的情况，看起来纷繁复杂难以把握。但是，从认识论来看，什么样的事该怎么办，有其内在的规律性和一定的必然性，需要不断探索、研究。笔者总结，掌握“办事的艺术”，把握好以下几种关系至关重要。</p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;">正确处理过程与结果的关系</strong></p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;">判断办事成功与否，是以结果为标准而不是以过程为标准。不过，没有成功的过程，一般来说也不可能有成功的结果，很难想象办一件事过程千疮百孔、问题迭出，却能得到好的结果。同样，也不能以过程的成功来掩盖结果上的瑕疵。处理好这对关系，主要解决的是“其他都不错，就差一点点”“没有功劳也有苦劳”等思想误区，防止“不思耕耘，只想收获”的投机作风。在办事过程中，重视既树立“结果”导向，也在每一个步骤环节都追求精益求精，以可控的、正确的过程，确保得到预期结果，达到“水到渠成，瓜熟蒂落”的状态。</p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;">正确处理独立决断与请示报告的关系</strong></p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;">办事过程中突然出现新情况，而领导没有交代应对措施，怎么办？如果独立决断错误，会产生不良后果；选择请示报告，把问题都交给领导，个人失去一次思考解决问题的机会，也可能在请示过程中延误机会。如何选择？我体会，请示报告是第一选择，能请示的尽量请示。但这个请示不是简单地把问题上交，而是在向领导报告情况的同时，拿出自己对该问题的处理意见。如果因为种种客观因素无法即时请示，可以独立决断，但事后要及时向领导报告处理情况。值得一提的是，办事过程中，有些东西未经请示报告不应擅自改变。如：有明确制度规定的，不应擅自更改；文字材料中领导亲自改动的，不应擅自更改；领导专门交代的事项，不应擅自更改；多年坚持的惯例做法，不应擅自更改。要坚决防止“先斩后奏、斩而不奏”的思想和做法。</p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;">正确处理规范性与灵活性的关系</strong></p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;">规范性是评价办事水平的一项关键指标。每一类事经过打磨积累，都会形成相对稳定成熟的内容、流程、要求等，也就是规范。遵守规范，按照规矩，事就容易办得好。有的事是开创性的，没有旧例可循，但在办的过程中也会逐渐形成规范。规范不是万能的，在办事过程中遇到现有规范不能解决的问题时，需要灵活应对，创造性地完成任务，这就是创新，是对规范的丰富和发展。</p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;">但明明有规范，偏偏不遵守，把个人的“灵活性”凌驾于规范之上，凡事总觉得自己正确、规范不对，动辄要改规矩、“搞创新”。如此种种，实际上已经超出了灵活性的范围，是个人主义作祟。在规范性与灵活性的问题上还是应当做到坚持规范，适当灵活。首先要学习规范、掌握规范，之后是坚持规范、运用规范，最后才是创新创造、发展规范。</p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><fieldset style="margin-top: 0.5em; margin-bottom: 0.5em; max-width: 100%; min-width: 0px; border: 0px currentcolor; line-height: 25px; font-family: 微软雅黑; font-size: 12px; box-sizing: border-box !important;"><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main1" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-left-width: 0.4em; border-top-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main2" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-top-width: 0.4em; border-right-width: 0.4em; border-top-style: solid; border-right-style: solid; float: right; box-sizing: border-box !important;"></section></section><section class="main3" style="margin: -0.8em 0.1em -0.8em 0.2em; padding: 0.8em; max-width: 100%; box-sizing: border-box; border-top-left-radius: 0.3em; border-top-right-radius: 0.3em; border-bottom-right-radius: 0.3em; border-bottom-left-radius: 0.3em; border: 1px solid rgb(0, 112, 192);"><section style="max-width: 100%; border: currentcolor; text-align: center; line-height: 1.4; font-family: inherit; font-size: 1em; text-decoration: inherit; word-break: break-all; box-sizing: border-box !important; background-image: none;"><span style="max-width: 100%; color: rgb(0, 112, 192); box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; font-size: 18px; box-sizing: border-box !important;"><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;">正确处理团队作战与单兵能力的关系</strong></p></span></strong></span></section></section><section style="max-width: 100%; box-sizing: border-box; height: 1em;"><section class="main4" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-bottom-width: 0.4em; border-left-width: 0.4em; border-bottom-style: solid; border-left-style: solid; float: left; box-sizing: border-box !important;"></section><section class="main5" style="max-width: 100%; border-color: rgb(0, 112, 192); width: 1.5em; height: 16px; border-right-width: 0.4em; border-bottom-width: 0.4em; border-right-style: solid; border-bottom-style: solid; float: right; box-sizing: border-box !important;"></section></section></fieldset><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"></p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;">当前，办公厅（室）工作分工日益精细，任何一个位置都像是大机器上的螺丝钉。办公厅（室）的许多工作任务，需要多人分工承担，讲团队作战。团队作战考验的是合作能力，应当注意以下几个问题：一是明确任务，勇于担当。作为领导，布置任务要不留死角，注意各个环节无缝对接；作为工作人员，要敢于承担重要任务，不躲不闪，攻坚克难。二是积极完成，不拖后腿。对分配承担的任务，要在规定时间内按照规定要求高质量完成，尽可能提前完成，绝不能拖延。如自己承担任务较多实难完成，不要碍于面子隐瞒不说，要及时汇报负责同志，适当请其他同志分担，避免耽误整项工作的进度。三是沟通交流，密切配合。要时刻强调团队意识，及时互通情况、交流进展，虚心听取大家的意见建议，以融洽的合作关系保证任务圆满完成。讲团队作战，并不是否认个人能力，注重团队作战的同时，也要积极加强单兵作战能力，勤于学习，勤于思考，不断提高自身业务能力和综合素质，以单兵能力的增强促进团队作战能力的提高。 <span style="max-width: 100%; color: rgb(255, 0, 0); box-sizing: border-box !important;">（</span><span style="max-width: 100%; color: rgb(255, 0, 0); box-sizing: border-box !important;">文章摘自《秘书工作》杂志2014年第10期，原题目为《说说办事的艺术》）</span></p><p style="max-width: 100%; clear: both; min-height: 1em; white-space: pre-wrap; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Î￠èíÑÅoú, Arial, sans-serif; font-size: 15px; line-height: 24px; box-sizing: border-box !important;"><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; color: rgb(227, 108, 9); box-sizing: border-box !important;">（作者：王 峰，人民日报社办公厅 </span></strong><strong style="color: rgb(192, 0, 0); max-width: 100%; box-sizing: border-box !important;">本文来源为</strong><strong style="color: rgb(192, 0, 0); max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; box-sizing: border-box !important;"></span></strong><strong style="color: rgb(192, 0, 0); max-width: 100%; box-sizing: border-box !important;">《秘书工作》杂志及微信号“秘书工作”（mishugongzuo）</strong><strong style="max-width: 100%; box-sizing: border-box !important;"><span style="max-width: 100%; color: rgb(227, 108, 9); box-sizing: border-box !important;">）</span></strong><strong style="color: rgb(192, 0, 0); max-width: 100%; box-sizing: border-box !important;">注：</strong></p><p></p>
页:
[1]